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Policies

The information provided below pertains to iNET image, Inc.'s general business policies with regard to our client services. To find out more about specific terms and conditions of our services offered, visit Terms and Conditions.

 

Concerning information submitted via the iNET image, Inc. website.

Business and/or personal information submitted to iNET image, Inc. will be used for the performance of services ordered. We do not share, or sell customer information at any time for any reason. The only exclusion to this policy is information submitted for the express purpose of being displayed as public website content.

 

For service work ordered, iNET image, Inc. practices the following policies:

For your protection all new customer orders are verified by phone prior to the purchase of domains and server account setup.  Using the phone number entered in the order there will be 3 attempts to contact the person or company that placed the order for verification.  If the order cannot be verified the order will become void

For new clients, a customer account is created. When payment for services is made and iNET image, Inc. has received complete website information and materials from the client, a production start date is assigned, on which day work begins. From the time that complete information is submitted by the client, the following time schedules apply:

  • iPack Complete - 2 to 4 business days
  • iPack 5 & most iPack page orders - 3 to 5 business days
  • iNET RealTime Systems; existing models - 3 to 5 business days
  • Custom Work, including custom design, creation and programming, varies due to the wide range of services we offer. When we provide you with an estimate for work, we will also include an estimated production time, applicable if complete information is supplied by the client before the start of production.

Upon completion of work, account balance (if applicable) must be paid before web launch.

 

For iNET web hosting plans, iNET image, Inc. practices the following policies:

For all promotional packages, including all iNET RealTime System promotions, iPack Complete package, and website packages utilizing iNET Web Look templates, monthly hosting fees begin as soon as the order is processed and payment is made, at which time a server account is set up for each domain designated. As a courtesy, iNET image, Inc. provides a temporary page at your designated domain until your website is launched.

For all custom orders, web hosting begins upon completion of service work. Unless otherwise noted in estimate, work times are not to exceed 30 days. If designated work has not been completed in 30 days from official production start date due to client neglect (inability to provide complete materials, information or instruction to complete site), hosting will commence at the expense of the client.

Hosting fees, unless otherwise noted by iNET image, Inc., are collected monthly by iNET image, Inc. from clients using automated credit card processing on the 15th of every month.

For information about our hosting plan inclusions, please visit the services section of our website.

 

Concerning payment for services provided, iNET image, Inc. practices the following policies:

Payment for services, including domain registrations, set-up costs for all iNET RealTime System packages, all iPack website packages, all promotional packages, and custom work valued at $500.00 or less, and all Louisiana Gumbo advertising packages, is due before production begins. For custom work valued over $500.00, a deposit of $500.00 or 50% of job total (whichever is more) is due before production begins. The balance of such jobs is due upon completion of work.

 

Concerning client billing, iNET image, Inc. practices the following policies:

Concerning monthly billing, iNET image, Inc. practices monthly automated credit card billing for web hosting clients.
NOTE: Client credit cards kept on file are used for monthly hosting fee charges only. Any additional charges made to client credit cards, as for additional service expenses, etc., are subject to client approval.

When an existing client requests additional work not included in their monthly hosting plan, that client has the choice of payment for services. Upon client instruction, iNET image, Inc. will either charge the client's credit card on file or mail an invoice for services to be performed, allowing the client to pay by check. Payment for services is due before production begins.

 

Concerning the use of email accounts.

iNET image, Inc. email accounts are provided as part of your hosting package. These account are intended for standard communication between individuals. The use of any email account for the dispersion of an advertising mailing list or any unsolicited emails list is prohibited.

ZERO SPAM TOLERANCE - Any type of mailing that can be considered SPAM will not be tolerated and can result in the suspension of email privileges. SPAM is defined as emailing any recipient multiple times with out their permission. If you want to create and maintain a mailing list we suggest you use a service that is designed for that purpose. Examples:
Constant Contact or Mail Chimp. If you prefer we can create and maintain a custom email marketing campaign for your business.

Any domain hosting by iNET image, Inc that is used as the target of an email SPAM campaign is prohibited and will result in the suspension of that domain and website. For you protection contact us before entering into an agreement to allow a third party to promote your website using email marketing.

 

Concerning suspension of services, iNET image, Inc. practices the following policies:

Non Payment
Concerning hosting fee billing, iNET image, Inc. invoices for monthly hosting on the 15th of the month, or the 15th of every third month for quarterly-billed clients. If payment has not been received within 15 days, or by the 1st of the next month, a late notice is mailed to the client. If payment has still not been received within 30 days of the original invoice, or by the 15th of the month, the account is considered in default and services are suspended, resulting in the disconnection of the client's web services provided by iNET image, Inc. Once web services have been suspended, a reconnection fee and any outstanding balance are due before services will be reconnected.

Client Cancellation
Should a client choose to discontinue services rendered by iNET image, Inc., it is the client's responsibility to notify iNET image, Inc.'s billing department of cancellation to insure proper termination of monthly automated credit card charges applicable to your account. iNET image, Inc. does not pro-rate monthly charges for hosting. Upon notice of cancellation, iNET image, Inc. will discontinue hosting services provided on the last day of the month in which we receive notification of client cancellation. Any outstanding balance accrued by the client must be paid to iNET image, Inc. before we can release any applicable domain name(s), work files, or other materials to the client. Once the client's account is clear, iNET image, Inc. will provide applicable materials or information due to the client.

 

If you have any questions about iNET image, Inc.'s policies, please call us toll free at 1-888-601-4638.


 


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  iNET image, Inc. Website Design, Creation, Hosting, and Management
1527 Gause Blvd., Ste. 246, Slidell, LA  70458
Servicing Slidell, Covington, Mandeville, New Orleans, and Baton Rouge Louisiana (LA)
 
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